Upstream ISP Connectivity Incident
Incident
Report for FortiSASE
Resolved
Connectivity through the upstream provider has remained stable. This incident is considered resolved.
Monitoring
A fix has been implemented and we are monitoring the results.
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for this issue.
Update
We are continuing to work on a fix for this issue.
Update
Additional impact has been observed for Endpoint Management traffic in Bangalore and Dubai, as well as management traffic for San Jose and Ashburn PoPs. This incident should not have an impact on customer data flow, but may result in degradation/inability to access the SASE portal for customers in these locations.
Update
We are continuing to work on a fix for this issue.
Identified
We have identified an upstream ISP connectivity issue for BLR-F1 (Bangalore) & DXB-F1 (Dubai). We are actively working with our external service providers to fully restore connectivity.
If you have any questions regarding this incident, please contact FortiCare Support ( https://www.fortinet.com/support/contact ) and reference FortiSASE Operations ticket #413421.
If you have any questions regarding this incident, please contact FortiCare Support ( https://www.fortinet.com/support/contact ) and reference FortiSASE Operations ticket #413421.
This incident affected: Fortinet Cloud Locations (Ashburn, VA, US (IAD-F1), Dubai, UAE (DXB-F1), Bangalore, India (BLR-F1), Ashburn, VA, US (IAD-F3)) and FortiSASE Services (Endpoint Management).