Resolved -
During our monitoring, everything was nominal, so we're proceeding to resolve this incident.
For any further queries or still particular pertaining issue, please contact FortiCare Support.
Jul 16, 16:01 UTC
Monitoring -
Situation has now normalized, we'll keep monitoring the affected tenants for any weird behaviours or resurgence.
Jul 16, 13:22 UTC
Update -
A partial fix has been implemented and we're seeing many resolutions in our monitoring, but we're still actively working with the infrastructure team to address the caused incident.
Jul 16, 12:23 UTC
Update -
Some affected instances are recovering, but there's more affected still. We're actively working on it.
Jul 16, 10:29 UTC
Investigating -
A network issue has been identified at the Vancouver PoP and is currently being investigated. Traffic has been automatically re-routed to other PoPs.
If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #370389.
Jul 16, 07:43 UTC