All Systems Operational
FortiGuard Network (AS40934) Operational
90 days ago
100.0 % uptime
Today
FortiSASE Network (AS25885) Operational
90 days ago
100.0 % uptime
Today
FortiSASE Cloud Regions Operational
90 days ago
100.0 % uptime
Today
Burnaby - Canada (YVR-F1) Operational
90 days ago
100.0 % uptime
Today
Vancouver - Canada (YVR-F2) Operational
90 days ago
100.0 % uptime
Today
Ottawa - Canada (YOW-F1) Operational
90 days ago
100.0 % uptime
Today
Valbonne - France (NCE-F1) Operational
90 days ago
100.0 % uptime
Today
Tokyo - Japan (TYO-F2) Operational
90 days ago
100.0 % uptime
Today
Komagome - Japan (TYO-F1) Operational
90 days ago
100.0 % uptime
Today
San Jose - California - USA (SJC-F1) Operational
90 days ago
100.0 % uptime
Today
London - United Kingdom (LON-F1) Operational
90 days ago
100.0 % uptime
Today
Frankfurt - Germany (FRA-F1) Operational
90 days ago
100.0 % uptime
Today
Ashburn - Virginia - USA (IAD-F1) Operational
90 days ago
100.0 % uptime
Today
Dallas - Texas - USA (DFW-F1) Operational
90 days ago
100.0 % uptime
Today
Singapore (SIN-F1) Operational
90 days ago
100.0 % uptime
Today
Toronto - Canada (YTO-F1) ? Operational
90 days ago
100.0 % uptime
Today
Paris - France (PAR-F1) Operational
90 days ago
100.0 % uptime
Today
OPAQ Cloud Regions Operational
90 days ago
100.0 % uptime
Today
US EAST - IAD Operational
90 days ago
100.0 % uptime
Today
US EAST - NYC Operational
90 days ago
100.0 % uptime
Today
US CENTRAL - CHI Operational
90 days ago
100.0 % uptime
Today
US WEST - LAX Operational
90 days ago
100.0 % uptime
Today
FortiSASE Services Operational
90 days ago
99.98 % uptime
Today
FortiSASE Portal Operational
90 days ago
99.97 % uptime
Today
FortiClient EMS Cloud Operational
90 days ago
100.0 % uptime
Today
OPAQ Services Operational
90 days ago
100.0 % uptime
Today
Web Application Firewall Operational
90 days ago
100.0 % uptime
Today
Cloud Console Operational
90 days ago
100.0 % uptime
Today
Endpoint Control Operational
Endpoint Remote Operational
Endpoint (VPN) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
OPAQ360 Portal Maintenance May 20, 00:00-02:00 UTC
Anticipated Impact: Portal may be inaccessible during the maintenance window

Our Operations team will be performing a software update for our customer portal (https://portal.opaqnetworks.com). OPAQ360 portal may be inaccessible during the maintenance window.

If you have any questions regarding this maintenance, please contact the FortiSASE Security & Network Operations Center (SNOC) at 703-574-2555 x1 or email fortisase_operations@fortinet.com and reference ticket #40824.

Posted on May 18, 14:36 UTC
FortiSASE Proactive IP Address Maintenance May 20, 23:00 - May 21, 00:00 UTC
Anticipated Impact: Up to 30 minutes of impact on traffic traversing this PoP

The local operations team will be performing a proactive IP address maintenance. Please expect up to 30 minutes of impact on traffic traversing this PoP during the maintenance window.

If you have any questions regarding this maintenance, please contact the FortiSASE Security & Network Operations Center (SNOC) at 703-574-2555 x1 or email fortisase_operations@fortinet.com and reference ticket #40802.

Posted on May 19, 00:37 UTC
Past Incidents
May 19, 2022

No incidents reported today.

May 18, 2022
Completed - The scheduled maintenance has been completed.
May 18, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 00:01 UTC
Scheduled - Anticipated Impact: Portal may be inaccessible during the maintenance window

Our Operations team will be performing a software update for our customer portal (https://portal.opaqnetworks.com). OPAQ360 portal may be inaccessible during the maintenance window.

If you have any questions regarding this maintenance, please contact the FortiSASE Security & Network Operations Center (SNOC) at 703-574-2555 x1 or email fortisase_operations@fortinet.com and reference ticket #40652.

May 12, 16:39 UTC
May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022
Completed - The scheduled maintenance has been completed.
May 13, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 20:00 UTC
Scheduled - Anticipated Impact: Potential for short interruption of customer instances and configuration portal during the window.

The operations team will be installing a rolling software update. There is potential service impact while customer instances and the configuration portal are updated. No other impact on service delivery is expected.

If you have any questions regarding this maintenance, please contact the FortiSASE Security & Network Operations Center (SNOC) at 703-574-2555 x1 or email fortisase_operations@fortinet.com and reference ticket #40371.

May 10, 19:49 UTC
May 12, 2022
Completed - The scheduled maintenance has been completed.
May 12, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 00:01 UTC
Scheduled - Anticipated Impact: Up to 20 minutes of impact on traffic flow

Our Operations team will be performing a proactive ADC software update. Please expect up to 20 minutes of impact on traffic flow during the maintenance window.

If you have any questions regarding this maintenance, please contact the FortiSASE Security & Network Operations Center (SNOC) at 703-574-2555 x1 or email fortisase_operations@fortinet.com and reference ticket #40371.

May 6, 22:32 UTC
Completed - The scheduled maintenance has been completed.
May 12, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:00 UTC
Scheduled - Anticipated Impact: Up to 20 minutes of impact on traffic flow

Our Operations team will be performing a proactive ADC software update. Please expect up to 20 minutes of impact on traffic flow during the maintenance window.

If you have any questions regarding this maintenance, please contact the FortiSASE Security & Network Operations Center (SNOC) at 703-574-2555 x1 or email fortisase_operations@fortinet.com and reference ticket #40371.

May 6, 22:15 UTC
May 11, 2022
Completed - The scheduled maintenance has been completed.
May 11, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 22:00 UTC
Scheduled - Anticipated Impact: Up to 20 minutes of impact on traffic flow

Our Operations team will be performing a proactive ADC software update. Please expect up to 20 minutes of impact on traffic flow during the maintenance window.

If you have any questions regarding this maintenance, please contact the FortiSASE Security & Network Operations Center (SNOC) at 703-574-2555 x1 or email fortisase_operations@fortinet.com and reference ticket #40371.

May 6, 22:27 UTC
Completed - The scheduled maintenance has been completed.
May 11, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 19:00 UTC
Scheduled - Anticipated Impact: Potential for short interruption of customer instances and configuration portal during the window

The local operations team will be performing a proactive hypervisor maintenance. It may not be possible to create new instances for the duration of the maintenance window. Potential for short interruption of customer instances and configuration portal during the window.

If you have any questions regarding this maintenance, please contact the FortiSASE Security & Network Operations Center (SNOC) at 703-574-2555 x1 or email fortisase_operations@fortinet.com and reference ticket #40403.

May 6, 21:18 UTC
May 10, 2022
Completed - The scheduled maintenance has been completed.
May 10, 23:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 21:00 UTC
Scheduled - Anticipated Impact: Up to 20 minutes of impact on traffic flow

Our Operations team will be performing a proactive ADC software update. Please expect up to 20 minutes of impact on traffic flow during the maintenance window.

If you have any questions regarding this maintenance, please contact the FortiSASE Security & Network Operations Center (SNOC) at 703-574-2555 x1 or email fortisase_operations@fortinet.com and reference ticket #40371.

May 6, 22:04 UTC
Completed - The scheduled maintenance has been completed.
May 10, 17:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 10, 15:00 UTC
Scheduled - Anticipated Impact: Up to 20 minutes of impact on traffic flow

Our Operations team will be performing a proactive ADC software update. Please expect up to 20 minutes of impact on traffic flow during the maintenance window.

If you have any questions regarding this maintenance, please contact the FortiSASE Security & Network Operations Center (SNOC) at 703-574-2555 x1 or email fortisase_operations@fortinet.com and reference ticket #40371.

May 6, 21:57 UTC
Completed - The scheduled maintenance has been completed.
May 10, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 17:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 6, 21:45 UTC
Scheduled - Anticipated Impact: Up to 30 minutes of impact on traffic flow

Our Operations team will be performing a proactive ADC software update. Please expect up to 30 minutes of impact on traffic flow during the maintenance window.

If you have any questions regarding this maintenance, please contact the FortiSASE Security & Network Operations Center (SNOC) at 703-574-2555 x1 or email fortisase_operations@fortinet.com and reference ticket #40371.

May 6, 21:44 UTC
May 9, 2022
May 8, 2022

No incidents reported.

May 7, 2022
Resolved - The cause of the outage was the failure of a fiber optic cable. In addition to replacing the bad hardware and after some additional investigation, we have made some modifications to circumvent this from happening in the future. All systems are stable. This issue is now considered resolved.
May 7, 13:42 UTC
Monitoring - Connectivity has been restored but we are continuing to troubleshoot. Updates to follow.
May 7, 12:58 UTC
Investigating - We are currently observing network issues in our IAD data center affecting Direct Connect, VPN, and Endpoint Control services. All other data centers are unaffected. We are actively working to reduce or eliminate any impact on users in this region. Updates to follow.
May 7, 12:14 UTC
May 6, 2022
Resolved - The certificate has been rotated. Access to the FortiSASE Portal has been restored. We apologize for any inconvenience.
May 6, 15:20 UTC
Identified - We are actively investigating an issue with the SSL certificate used for https://portal.prod.fortisase.com. The portal may be inaccessible until this certificate is rotated. We apologize for any inconvenience.

If you have any questions regarding this incident, please contact the FortiSASE Security & Network Operations Center (SNOC) at 703-574-2555 x1 or email fortisase_operations@fortinet.com and reference ticket #40385.

May 6, 13:14 UTC
May 5, 2022
Completed - The scheduled maintenance has been completed.
May 5, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 13:00 UTC
Scheduled - Anticipated Impact: There is no anticipated impact

The local operations team will be performing a proactive hypervisor maintenance. It may not be possible to create new instances for the duration of the maintenance window. No other impact on service delivery is expected.

If you have any questions regarding this maintenance, please contact the FortiSASE Security & Network Operations Center (SNOC) at 703-574-2555 x1 or email fortisase_operations@fortinet.com and reference ticket #40277.

May 3, 18:53 UTC