Production Portal - Increased Errors
Monitoring - An underlying database issue was identified, causing some database queries to fail as the result of high latency. Fix has been implemented and the portal is responsive. We will continue to monitor the results to ensure the portal remains stable.
Mar 28, 2023 - 09:33 UTC
Identified - The FortiSASE portal (https://portal.prod.fortisase.com/) is experiencing increased errors and timeouts. The backend team is currently investigating the root cause and will provide updates shortly. Customer traffic flows are not impacted by this event, but configuration changes are not possible at this time.

If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #58875.
Mar 28, 2023 - 09:15 UTC
Uptime over the past 90 days. View historical uptime.
FortiSASE Network (AS40934) Operational
90 days ago
100.0 % uptime
Today
FortiSASE Cloud Regions Operational
90 days ago
100.0 % uptime
Today
Ashburn - Virginia - USA (IAD-F1) Operational
90 days ago
100.0 % uptime
Today
Burnaby - Canada (YVR-F1) Operational
90 days ago
100.0 % uptime
Today
Dallas - Texas - USA (DFW-F1) Operational
90 days ago
100.0 % uptime
Today
Dubai - UAE (DXB-F1) Operational
90 days ago
100.0 % uptime
Today
Frankfurt - Germany (FRA-F1) Operational
90 days ago
100.0 % uptime
Today
Hong Kong (HKG-F1) ? Operational
90 days ago
100.0 % uptime
Today
Komagome - Japan (TYO-F1) Operational
90 days ago
100.0 % uptime
Today
London - United Kingdom (LON-F1) Operational
90 days ago
100.0 % uptime
Today
Miami - Florida - US (MIA-F1) Operational
90 days ago
100.0 % uptime
Today
Ottawa - Canada (YOW-F1) Operational
90 days ago
100.0 % uptime
Today
Paris - France (PAR-F1) Operational
90 days ago
100.0 % uptime
Today
San Jose - California - USA (SJC-F1) Operational
90 days ago
100.0 % uptime
Today
São Paulo - Brazil (GRU-F1) ? Operational
90 days ago
100.0 % uptime
Today
Singapore (SIN-F1) Operational
90 days ago
100.0 % uptime
Today
Sydney - Australia (SYD-F1) Operational
90 days ago
100.0 % uptime
Today
Tokyo - Japan (TYO-F2) Operational
90 days ago
100.0 % uptime
Today
Toronto - Canada (YTO-F1) Operational
90 days ago
100.0 % uptime
Today
Valbonne - France (NCE-F1) Operational
90 days ago
100.0 % uptime
Today
Vancouver - Canada (YVR-F2) Operational
90 days ago
100.0 % uptime
Today
Ashburn (IAD-C1) Operational
90 days ago
100.0 % uptime
Today
Chicago (CHI-C1) Operational
90 days ago
100.0 % uptime
Today
Los Angeles (LAX-C1) Operational
90 days ago
100.0 % uptime
Today
New York (NYC-C1) Operational
90 days ago
100.0 % uptime
Today
FortiSASE Services Operational
90 days ago
99.99 % uptime
Today
FortiSASE Portal Operational
90 days ago
99.99 % uptime
Today
FortiClient EMS Cloud Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Apr 2, 2023

No incidents reported today.

Apr 1, 2023

No incidents reported.

Mar 31, 2023

No incidents reported.

Mar 30, 2023

No incidents reported.

Mar 29, 2023
Emergency Maintenance - Portal Hotfix
Completed - The scheduled maintenance has been completed.
Mar 29, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 22:02 UTC
Scheduled - Anticipated Impact: Potential for short interruption of configuration portal during the window

The development team will be implementing an emergency hotfix to address some observed intermittent timeouts and errors in our production portal.

If you have any questions regarding this maintenance, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #59020.
Mar 29, 21:20 UTC
FortiSASE Proactive Software Maintenance
Completed - The scheduled maintenance has been completed.
Mar 29, 22:02 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 14:01 UTC
Scheduled - Anticipated Impact: Potential for short interruption of customer instances and configuration portal during the window.

The operations team will be installing a rolling software update. There is potential service impact while customer instances and the configuration portal are updated. No other impact on service delivery is expected.

If you have any questions regarding this maintenance, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #58151.
Mar 24, 20:25 UTC
Mar 28, 2023

Unresolved incident: Production Portal - Increased Errors.

Mar 27, 2023
FortiSASE Proactive Software Maintenance
Completed - The scheduled maintenance has been completed.
Mar 27, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 16:00 UTC
Scheduled - Anticipated Impact: FortiSASE UI might be inaccessible for up to 5 minutes

Our Operations team will be performing multiple proactive Software updates on the backend that powers FortiSASE. During the scheduled maintenance window, the FortiSASE UI might be inaccessible for up to 5 minutes. There is no impact to data flow.

If you have any questions regarding this maintenance, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #58151.
Mar 23, 20:29 UTC
Mar 26, 2023

No incidents reported.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

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