Anticipated Impact: FortiSASE UI might be inaccessible for up to 5 minutes
Our Operations team will be performing multiple proactive Software updates on the backend that powers FortiSASE. During the scheduled maintenance window, the FortiSASE UI might be inaccessible for up to 5 minutes. There is no impact to data flow.
If you have any questions regarding this maintenance, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #64442. Posted on
May 26, 2023 - 20:17 UTC
Anticipated Impact: Potential for short interruption of customer instances and configuration portal during the window.
The operations team will be installing a rolling software update. There is potential service impact while customer instances and the configuration portal are updated. No other impact on service delivery is expected.
If you have any questions regarding this maintenance, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #64443. Posted on
May 26, 2023 - 20:26 UTC
Completed -
The scheduled maintenance has been completed.
May 18, 00:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 23:01 UTC
Scheduled -
Our portal (https://portal.prod.fortisase.com) is observing increased utilization within the APAC region. We will be increasing capacity in order to improve performance for common portal actions. The portal may be inaccessible for a few minutes during this maintenance. No other impact to data flow is expected.
If you have any questions regarding this maintenance, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #63544.
May 17, 22:10 UTC
Resolved -
Traffic is now flowing through the Burnaby datacenter and services appear stable. Marking this incident as resolved.
May 17, 00:02 UTC
Investigating -
Due to localized performance issues within the Burnaby datacenter, we have temporarily re-routed traffic to other nearby FortiSASE regions. This may result in increased latency. We apologize for any inconvenience this may cause.
If you have any questions regarding this maintenance, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #63415.
May 16, 23:22 UTC