Resolved -
This incident has been resolved.
Sep 2, 12:18 UTC
Update -
After this period of monitoring, we do not see any connection discrepancies, and we see the EMS service to be fully restored.
Sep 1, 15:12 UTC
Monitoring -
A fix was implemented and we are monitoring the results.
Sep 1, 13:20 UTC
Identified -
We are currently experiencing an issue with backend infrastructure which impacts customers with EMS hosted in the Frankfurt region.
We apologize for any inconvenience caused due to this incident and will provide further updates as they become available
If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #383716
Sep 1, 12:36 UTC