Completed -
The scheduled maintenance has been completed.
Jun 7, 14:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 08:00 UTC
Scheduled -
The local operations team will be performing proactive maintenance on cloud computing services. There is a potential for service disruptions and traffic to be re-routed to other PoPs during the window.
If you have any questions regarding this maintenance, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #361463.
Jun 6, 21:13 UTC
Anticipated Impact: Potential for short interruption of customer instances and configuration portal during the window. The Operations team will be installing a rolling software update. There is potential for short connectivity impact (approximately ~1-2 minutes) for each customer instance and the configuration portal while these components are updated. No other impact on service delivery is expected.
Features included in the 25.2.b release include:
* FortiSASE now supports SD-WAN On-ramp deployment for up to 20 On-Ramp locations. * Improved site provisioning process for new tenant with additional recovery mechanism when a site provision does not complete successfully.
Completed -
The scheduled maintenance has been completed.
Jun 5, 20:01 UTC
Update -
Extended for 1 hour for Singapore PoPs only.
Jun 4, 18:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 10:00 UTC
Scheduled -
Anticipated Impact: Potential for short interruption of customer instances and configuration portal during the window. The Operations team will be installing a rolling software update. There is potential for short connectivity impact (approximately ~1-2 minutes) for each customer instance and the configuration portal while these components are updated. No other impact on service delivery is expected.
Features included in the 25.2.b release include:
* FortiSASE now supports SD-WAN On-ramp deployment for up to 20 On-Ramp locations. * Improved site provisioning process for new tenant with additional recovery mechanism when a site provision does not complete successfully.
Completed -
The scheduled maintenance has been completed.
Jun 4, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 3, 16:00 UTC
Scheduled -
Anticipated Impact: Potential for short interruption of customer instances and configuration portal during the window. The Operations team will be installing a rolling software update. There is potential for short connectivity impact (approximately ~1-2 minutes) for each customer instance and the configuration portal while these components are updated. No other impact on service delivery is expected.
Features included in the 25.2.b release include:
* FortiSASE now supports SD-WAN On-ramp deployment for up to 20 On-Ramp locations. * Improved site provisioning process for new tenant with additional recovery mechanism when a site provision does not complete successfully.
Completed -
The scheduled maintenance has been completed.
Jun 2, 21:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 2, 16:00 UTC
Scheduled -
Anticipated Impact: FortiSASE UI might be inaccessible for up to 5 minutes
Our Operations team will be performing multiple proactive Software updates on the backend that powers FortiSASE. During the scheduled maintenance window, the FortiSASE UI might be inaccessible for up to 5 minutes. There is no impact to data flow.
If you have any questions regarding this maintenance, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #360369.
May 29, 21:48 UTC
Resolved -
This incident has been resolved.
May 28, 22:11 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
May 28, 19:40 UTC
Investigating -
A network issue has been identified at the YVR-F2 PoP and is currently investigated. Traffic has been automatically re-routed to other PoPs.
If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #360311.
May 28, 19:30 UTC
Completed -
The scheduled maintenance has been completed.
May 24, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 16:00 UTC
Update -
This maintenance will be extended by 4 hours.
May 16, 21:03 UTC
Scheduled -
San Jose, CA Endpoint Management tenants only – Endpoint Management connections will reestablish, potentially delaying ZTNA updates up to 5 minutes during a single maintenance window.
To enhance service resilience, the FortiSASE Operations team will migrate Endpoint Management tenants from San Jose, CA to Plano, TX. This will occur across a series of rolling maintenance windows. Each customer will be affected only once.
What to expect during your maintenance window: * EMS connectivity may reestablish, briefly affecting Endpoint Management functions including ZTNA rules. * Temporary impact may last up to 5 minutes. * Change in Endpoint Management egress IP address to 160.223.171.232.
Note: This maintenance does not impact overall data flow or network connectivity. If you use IP filtering for Endpoint Management (Domain Connector/LDAP), please ensure the new IP is added to avoid disruption.
If you have any questions regarding this maintenance, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #357152.
May 8, 17:16 UTC