FortiSASE Endpoint Management Service Degradation - Frankfurt EMS Communication Issue

Incident Report for FortiSASE

Resolved

This incident has been resolved.

Posted Oct 19, 2026 - 10:49 UTC

Identified

We are experiencing an issue with some of the backend affecting communication for EMS hosted in Frankfurt, Germany.

The issue is isolated only to a very small subset of FortiSASE customers. The relevant team is already working on the fix and further updates will be shared as soon as we have additional details.

If you have any questions regarding this incident, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #630155

Posted Oct 19, 2026 - 10:15 UTC

This incident affected: FortiSASE Services (Endpoint Management).