Endpoint Management - Intermittent API Timeouts Observed

Incident Report for FortiSASE

Resolved

Services have remained stable, this incident is considered fully resolved.
Posted Oct 17, 2025 - 20:49 UTC

Monitoring

A fix was implemented, and most of the tenants have been recovered and are in healthy status. We’re continuously monitoring the progress.
Posted Oct 17, 2025 - 09:16 UTC

Identified

We are currently experiencing an intermittent API timeout issue with backend infrastructure components affecting communication with Endpoint Management systems in USA- Plano region.

We Apologize for any inconvenience caused due to this issue and will keep updated on the progress.

If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #395315
Posted Oct 17, 2025 - 06:36 UTC
This incident affected: FortiSASE Services (Endpoint Management).
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