Effective September 15, 2026, the Legacy San Jose (SJC-F1, SJC-F2, and SJC-F3) and Vancouver (YVR-F2, YVR-F3) PoPs will reach End-of-Life (EOL) and will stop accepting new connections.
Fortinet is continuously enhancing the scalability and performance of the FortiSASE platform. To support our long-term strategy and improve overall stability, Fortinet is upgrading all Security PoPs to next-generation architecture. Customers who transition will benefit from improved stability, scalability, and performance for the duration of their service term.
Existing customer instances in these locations will continue to operate normally until September 15, 2026. After that date, the affected PoPs will be incrementally removed from customer environments, and customers may observe brief interruptions in access to the customer portal as remaining connections are transitioned.
Fortinet strongly recommends migrating to alternate PoPs ahead of this schedule. The Infrastructure page of the customer portal shows whether your environment includes any of the affected PoPs, and in-scope customers will see a migration interface there with next steps. San Jose, CA, US (SJC-F4, SJC-F5) and Burnaby, BC, CA (YVR-F5) are available as alternate locations for these regions, but any available PoP (based on license tier) can be selected. Customers who take no action before the deadline will be able to add a replacement PoP at any time.
If you have any questions regarding this activity, please contact FortiCare Support (https://www.fortinet.com/support/contact) and reference FortiSASE Operations ticket #596658
Posted Aug 27, 2026 - 22:09 UTC
This scheduled maintenance affects: Fortinet Cloud Locations (San Jose, CA, US (SJC-F1), Vancouver, Canada (YVR-F2), San Jose, CA, US (SJC-F2), San Jose, CA, US (SJC-F3), Vancouver, Canada (YVR-F3)).