FortiSASE EMS Service Degradation

Incident Report for FortiSASE

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 15, 2026 - 05:04 UTC

Investigating

We are currently experiencing an issue with backend infrastructure components within San Jose & Plano PoPs which impacts the customer whose EMS is hosted in San Jose & Plano DCs.

ZTNA traffic is impacted by this.

We Apologize for any inconvenience cause due to this issue and will keep updated on the progress.

If you have any questions regarding this incident, please contact FortiCare Support ( and reference FortiSASE Operations ticket #494467

Posted May 14, 2026 - 23:54 UTC

This incident affects: FortiSASE Services (Endpoint Management).